Returns Policy

At Aussie Paws & Play, your satisfaction is our priority! We understand that sometimes things don’t go as planned, so we offer a hassle-free 30-day returns policy to give you peace of mind.

 

Eligibility for Returns

 

• Returns are accepted within 30 days from the date of delivery.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Certain items, such as personalized or clearance products, may not be eligible for returns. Please check the product listing for more details.

 

How to Initiate a Return

 

1. Contact Us: Email our customer service team at [your email] with your order number and the reason for your return.

2. Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.

3. Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or incorrect.

4. Shipping Address: We will provide you with the return shipping address once your return is approved.

 

Refunds

 

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within 5-7 business days.

 

Exchanges

 

• If you need to exchange an item, please contact us at [your email] for assistance. Exchanges are processed once the returned item has been received.

 

Non-Returnable Items

 

• Personalized products or items on sale/clearance may not be eligible for returns unless they are defective or damaged.

• For hygiene reasons, pet grooming products, beds, or food-related items are only returnable if unopened and unused.

 

Faulty or Damaged Items

 

• If your item arrives damaged or faulty, please contact us immediately at [your email] with details and photos of the issue. We will arrange for a replacement or refund.